Service Disruption - Ethereum Transfer Delays

Incident Report for Gemini Exchange

Resolved

This issue has been resolved. All queued ETH and Erc-20 token transactions have now been processed.

Posted Aug 02, 2020 - 19:35 EDT

Monitoring

A fix has been implemented and transactions are now being processed. Gemini continues to monitor closely.

Posted Aug 02, 2020 - 13:42 EDT

Investigating

Gemini is currently investigating delays in Ethereum (including ERC-20) deposits and withdrawals. All customer accounts and funds remain completely secure. Further updates to follow.

Posted Aug 02, 2020 - 13:10 EDT

This incident affected: Digital Currencies (Ethereum Deposits and Withdrawals, Gemini Dollar Deposits and Withdrawals, Basic Attention Token Deposits and Withdrawals, Orchid Deposits and Withdrawals, Dai Deposits and Withdrawals, Chainlink Deposits and Withdrawals).