Please note that there will be a bank system maintenance on 23 November 2025 (Sun), 12:00am - 6:00am SGT.
Incoming SGD & USD deposits using virtual accounts during this time will be received but will not be processed automatically. They will be manually processed after the downtime.
SGD & USD Withdrawals will not be processed during the downtime and will resume after. Posted on
Nov 02, 2025 - 22:00 EST
Completed -
The scheduled maintenance has been completed.
Nov 13, 03:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:30 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 01:42 EST
Scheduled -
Users might experience brief disconnects from FIX and Websocket API endpoints. All trading systems will remain operational. All customer accounts and funds remain fully secure.
Nov 13, 01:38 EST
Resolved -
This incident has been resolved.
Nov 11, 02:41 EST
Investigating -
SOL/SPL deposits and withdrawals are temporarily disabled as Solana nodes are down. All customer accounts and funds remain secure. Updates will be provided once they are available.
Nov 10, 23:00 EST
Completed -
The scheduled maintenance has been completed.
Nov 11, 01:34 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:00 EST
Scheduled -
Customers may experience brief disconnects and experience order cancellations when executing orders via FIX, REST and ActiveTrader endpoints. All trading systems will remain operational. All customer accounts and funds remain fully secure.
Nov 10, 21:56 EST
Resolved -
This incident has been resolved.
Nov 10, 12:54 EST
Investigating -
We are currently investigating issues impacting the /v1/balances and /v1/account/transfer REST API endpoints. Users may experience delays or errors when attempting to retrieve balance data via the REST API. Cryptocurrency deposits and withdrawals are also affected. We will share further updates here as our investigation progresses.
Nov 8, 01:03 EST
Completed -
The scheduled maintenance has been completed.
Nov 10, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:30 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 9, 21:23 EST
Scheduled -
During this time, users may experience failures or brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Nov 9, 21:23 EST
Resolved -
This incident has been resolved.
Nov 7, 00:44 EST
Investigating -
We are investigating issues impacting crypto transfers. Users may receive error messages when attempting to initiate withdrawals of crypto assets. We will share further updates here as our investigation progresses.
Nov 7, 00:15 EST
Completed -
Please note this maintenance has been cancelled & re-scheduled for future.
Nov 6, 20:29 EST
Scheduled -
During this time, users may experience failures or brief delays in deposit, withdrawals, settlement/clearing and Instant Orders.
Nov 5, 23:45 EST
Resolved -
This incident has been resolved.
Nov 6, 18:02 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 6, 14:45 EST
Update -
Identified – We encountered a network issue during routine maintenance. The cause has been identified, and recovery efforts are in progress.
Nov 6, 12:37 EST
Update -
The Gemini Spaceship is going into full maintenance.
All user interfaces and trading will remain unavailable during this time.
All customer accounts and funds remain completely secure.
Nov 6, 10:29 EST
Update -
We are continuing to investigate this issue.
Nov 6, 10:15 EST
Update -
We are continuing to investigate this issue.
Nov 6, 09:57 EST
Investigating -
Gemini is investigating reports of potential service disruptions. API connectivity as well as trading are currently unavailable.
All customer accounts and funds remain completely secure. Further updates to follow.
Nov 6, 09:50 EST
Resolved -
This incident has been resolved.
Nov 6, 01:27 EST
Investigating -
We are currently investigating issues impacting the /v1/balances and /v1/account/transfer REST API endpoints. Users may experience delays or errors when attempting to retrieve balance data via the REST API. Cryptocurrency deposits and withdrawals are also affected. We will share further updates here as our investigation progresses.
Nov 6, 00:37 EST
Resolved -
This incident has been resolved.
Nov 5, 21:10 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 5, 18:55 EST
Identified -
The issue has been identified and a fix is being implemented.
Nov 5, 18:14 EST
Investigating -
We are currently investigating issues impacting /v1/pubticker and /v2/ticker REST API endpoints. We will share further updates here as our investigation progresses.
Nov 5, 18:10 EST
Resolved -
This incident has been resolved.
Nov 5, 18:04 EST
Investigating -
We are currently investigating an issue impacting Filecoin deposits and withdrawals. All customer accounts and funds remain secure. Further updates to follow.
Nov 5, 15:16 EST
Resolved -
This incident has been resolved.
Nov 5, 01:36 EST
Identified -
The issue has been identified and a fix is being implemented.
Nov 5, 00:38 EST
Update -
We are continuing to investigate this issue.
Nov 5, 00:37 EST
Investigating -
We are currently investigating issues impacting the /v1/balances and /v1/account/transfer REST API endpoints. Users may experience delays or errors when attempting to retrieve balance data via the REST API. We will share further updates here as our investigation progresses.
Nov 5, 00:19 EST
Resolved -
This incident has been resolved.
Nov 4, 16:07 EST
Investigating -
Polkadot deposits and withdrawals will be disabled for 12 hours starting 11/03/2025 at 10:59 PM PST. All customer accounts and funds remain secure. Further updates to follow.
Nov 3, 20:25 EST
Completed -
The scheduled maintenance has been completed.
Nov 3, 16:35 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:30 EST
Scheduled -
We will be performing scheduled maintenance on our websocket market data services today, November 3rd, beginning at 4:30 pm EST. Maintenance will last approximately one hour and during this time, users may experience brief disconnections while using market data websocket feeds.
Nov 3, 10:33 EST