Degraded Performance - Newly onboarded users/accounts might experience access issues

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.
Posted Oct 07, 2025 - 06:34 EDT

Investigating

Gemini is investigating reports of a potential service disruption impacting the access of newly created accounts. This may affect the ability for customers to log in and view their portfolio. All customer accounts and funds remain secure. Further updates will follow.
Posted Oct 07, 2025 - 05:04 EDT
This incident affected: Gemini Mobile App: Uptime SLA 99.95% and Gemini Web UI: Uptime SLA 99.95%.