Service Disruption - Currency withdrawals

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.
Posted Sep 09, 2022 - 14:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2022 - 13:45 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 09, 2022 - 13:39 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 09, 2022 - 13:27 EDT

Investigating

We are reviewing reports of errors for currency withdrawals. All customer accounts and funds remain completely secure. Further updates to follow.
Posted Sep 09, 2022 - 13:21 EDT