Sending double MFA SMS OTP messages to users

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.

Posted Dec 16, 2022 - 12:02 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2022 - 23:03 EST

Update

A fix for this issue will be fully deployed by 10:30pm ET.

Posted Dec 15, 2022 - 21:51 EST

Identified

All users are currently receiving SMS 2FA messages, even if their 2FA settings specify non-SMS modalities.

Posted Dec 15, 2022 - 21:09 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2022 - 20:41 EST

Identified

We have identified a fix and currently being deployed 9:00 PM ET

Posted Dec 15, 2022 - 20:36 EST

Investigating

Gemini is investigating reports of users receiving duplicate MFA SMS messages. No user impact is expected. We will share further updates here as necessary.

Posted Dec 15, 2022 - 18:37 EST

This incident affected: Authy (Two-Factor Authentication).