Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.

Posted Jul 17, 2025 - 14:41 EDT

Investigating

If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue.

We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Posted May 21, 2025 - 15:36 EDT

This incident affected: Authy (Two-Factor Authentication).