Delay in Onboarding Verification

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.
Posted Sep 21, 2025 - 16:40 EDT

Investigating

Gemini is investigating reports of a potential service degradation for users registering, which may temporarily affect the verification time. This may affect the ability for customers to view or trade certain tokens. All customer accounts and funds remain secure. Further updates will follow.
Posted Sep 18, 2025 - 09:37 EDT
This incident affected: Gemini Mobile App: Uptime SLA 99.95% and Gemini Web UI: Uptime SLA 99.95%.
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