Service Disruption - Account Balance Not Loading, Trading Unavailable

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 23:08 EST

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 22:24 EST

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 22:18 EST

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 22:17 EST

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 22:16 EST

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 21:59 EST

Investigating

Gemini is investigating reports of account balances are not loading and that trading is currently unavailable. All customer accounts and funds remain completely secure. Further updates to follow.
Posted Jan 20, 2026 - 21:59 EST
This incident affected: Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%, and Gemini.com website.
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