Degraded Performance

Incident Report for Gemini Exchange

Postmortem


Resolved

This incident has been resolved. Gemini is now operational.
Posted 7 years ago. Nov 29, 2017 - 20:45 EST

Update

We continue to tune performance to bring things to an operational state. Thank you for the continued patience.
Posted 7 years ago. Nov 29, 2017 - 19:42 EST

Update

To further our last update, we are continuing to troubleshoot and tune performance to bring things to an operational state. We will provide an update as we know more. Thank you.
Posted 7 years ago. Nov 29, 2017 - 18:02 EST

Monitoring

We are implementing a mitigation fix due to an enormous influx of web traffic. We are monitoring and will let you all know once we are back up and running. Thank you for your ongoing patience.
Posted 7 years ago. Nov 29, 2017 - 17:32 EST

Investigating

We are still experiencing issues and continue to troubleshoot. All customers' assets continue to remain secure during this time.
Posted 7 years ago. Nov 29, 2017 - 15:04 EST

Update

Web UI continues to see degraded performance. A fix is currently being implemented.
Posted 7 years ago. Nov 29, 2017 - 14:04 EST

Update

All systems are operational. We will continue monitoring.
Posted 7 years ago. Nov 29, 2017 - 13:48 EST

Update

All APIs are available and the web UI will be back up as soon as possible. Again, sorry for the inconvenience. All customers’ assets remain secure during this time.
Posted 7 years ago. Nov 29, 2017 - 13:31 EST

Monitoring

We have addressed the issue and will be monitoring the results. Thank you for your patience!
Posted 7 years ago. Nov 29, 2017 - 11:08 EST

Identified

Thank you for your patience. We've identified the issue and are currently addressing it. All customers’ assets remain secure during this pause.
Posted 7 years ago. Nov 29, 2017 - 10:47 EST

Investigating

We have received a few messages where customers are seeing a '504 Gateway Time-out' message on exchange.gemini.com. We are looking into it. Sorry for the disruption.
Posted 7 years ago. Nov 29, 2017 - 10:32 EST