Instant order errors

Incident Report for Gemini Exchange

Resolved

The incident has been resolved and instant orders are fully functional on web and mobile.

Posted May 29, 2024 - 14:19 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2024 - 12:10 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 29, 2024 - 11:52 EDT

Investigating

We are investigating an issue with instant orders on web and mobile. Other order types including limit orders remain available. All customer accounts and funds remain secure. Further updates to follow.

Posted May 29, 2024 - 10:56 EDT

This incident affected: Gemini Mobile App: Uptime SLA 99.95% and Gemini Web UI: Uptime SLA 99.95%.