We are investigating reports of delays in Earn Redemptions

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.

Posted May 12, 2022 - 16:52 EDT

Identified

We identified an issue with some Earn redemptions not appearing in trading balances after the redemption was complete. All funds have arrived from our partner and we are working on distributing them to customers as quickly as possible. We will contact affected users. Additional redemptions will be unaffected.

Posted May 12, 2022 - 10:44 EDT

Investigating

Gemini is investigating reports of potential delays in earn redemptions. All customer accounts and funds remain completely secure. Further updates to follow.

Posted May 12, 2022 - 09:43 EDT

This incident affected: Gemini Earn.