Some customers may experience issues signing into their account on the mobile app

Incident Report for Gemini Exchange

Resolved

This incident has been resolved.

Posted Aug 16, 2024 - 15:54 EDT

Monitoring

24.806.1 has been released with a fix for the login issue. If you are still on 24.806.0, please update now in the App Store

Posted Aug 07, 2024 - 18:50 EDT

Identified

Users on version 24.806.0 may be having issues logging in via password. We have stopped the rollout of those versions and submitted a fix to the App Store. We will update once it has been approved.

In the meantime, you may continue to login and access your account on exchange.gemini.com

Posted Aug 07, 2024 - 17:37 EDT

Investigating

We are currently investigating an issue where some customers may experience issues signing into their account on the mobile app. All customer accounts and funds remain secure. Further updates to follow.

Posted Aug 07, 2024 - 09:47 EDT

This incident affected: Gemini Mobile App: Uptime SLA 99.95%.